WINE CLUB FAQ’S
How much does it cost to become a wine club member?
There is no cost to join the KTMP Wine Club. When you sign up the only commitment is to receive your twice yearly deliveries of 6 wines at $180.00 per delivery.
When do I receive my 20% members discount?
You will receive your members discount from the moment you sign up, and your member letter also contains your online discount codes to shop on our website.
How long does my membership last?
Each membership is subject to a minimum of 12 months duration. After this period you can cancel your membership by emailing email@example.com. Until notified in writing, Red Hill Estate will continue your membership and twice yearly member packs.
When will you contact me about my next wine club delivery?
You will receive an email approximately two weeks before each wine club delivery advising of the winemakers selection wines that we will send you, as well as the anticipated charge date and despatch date (typically delivery will be within 7 days of despatch via AusPost, except WA and NT).
If I’m not happy with the winemakers selection, can I change what I get?
Red Hill Estate offers a Winemakers Selection pack made up of a combination of high quality Mornington Peninsula Red and White wines. We cannot accept requests at sign up for the specific inclusions of your wine pack due to the varying inclusions, values and vintages. That being said, if you’re not going to drink another bottle of Chardonnay in your natural lifetime its of no value to either you or us to send you another one, so we do accept requests for substitutions. You will be notified of the winemakers selections approximately two weeks prior to despatch, and provided with the opportunity to request substitutions at this time. Substitutions are generally accepted within the same label range or lesser only (ie Cellar Door for Cellar Door, Merricks Grove for Merricks Grove etc). You will need to notify us of your specific change requests for each wine pack that you are due to receive. Due to the high number of members packs that we distribute, any changes received after the cut-off date cannot be guaranteed.
When will my credit card be charged?
Your card will be charged before each of your selected packs are sent. We'll email you before each despatch to give you an opportunity to check & update details, or add to your order. We generally charge your card on the first business day of your despatch month.
Will I be charged shipping costs?
KTMP members receive free shipping Australia wide on all wine purchases (minimum 6 bottles).
If I have changed address and my wine is despatched to my previous address, will I be charged for re-delivery?
Yes – it is your responsibility to ensure that your delivery details are kept up to date, and we will remind you of this prior to each despatch. Red Hill Estate accepts no responsibility for wine delivered to an old or incorrect address.
Please ensure you notify us by email (firstname.lastname@example.org) of any changes to your delivery address, or update online. Any charges associated with redirecting your delivery through Australia Post will be passed on to you.
How do I update my credit card or delivery details?
You can do this by logging into your account to change any of your details including shipping address, phone number or credit card number. If you don’t have an online account yet, please contact email@example.com for instructions.
I will be away for my next shipment, or I don’t need any more wine at the moment, what can I do?
If you are away during the next shipment, you can choose to either re-route your shipment in advance to a different address or nominate your preferred “deliver after” date. Once you have received your first two packs we can place a hold on your membership for up to two club runs.
Are my credit card and account details security protected?