terms and conditions

Returns Policy:

If goods are damaged in transit, we will arrange collection of damaged goods and replace them at our cost.

If the goods are faulty, not of merchantable quality or defective, we will arrange for their collection and will either replace the goods or provide a full refund, at your choice.

If you are dissatisfied with any purchase you make from Red Hill Estate – for any reason – please contact us via email at cellardoor@redhillestate.com.au or telephone 03 5989 2838


Vintages are subject to change but we will advise customers by email or telephone (if this is the case) before dispatch of any stock. Customers are free to confirm, cancel or modify their order at this time.

The Sale Contract:

Is made at our licensed premises – Red Hill Estate, 53 Shoreham Road, Red Hill South, Victoria 3937, Australia – however goods may also be dispatched from our Melbourne based warehouse.


No obligation to sell the goods will arise until we accept your order, and receive payment. Orders cannot be cancelled once accepted, unless by arrangement with us.

Gift Cards: 

Are sold by Red Hill Estate for redemption exclusively for wine and wine-related merchandise in the Cellar Door and online store. Gift cards are not transferrable for cash and are valid for 36 months from the date of issue. Red Hill Estate Gift Cards will not be accepted as a means of payment by Max’s Restaurant and the purchaser assumes responsibility for the gift recipient acknowledging as such. 

Risk and Title:

Risk and title in the goods passes to you upon delivery of the goods to the Delivery Address.


Our prices are subject to change and variation – the price payable for the goods is the price applicable on the date when you order is confirmed.

The quoted price does not include the delivery and handling fee (if applicable) in respect of each order. The total amount payable is the price for each of the goods, together with the applicable delivery and handling fee.

Any and all discount codes are valid only until the date specified, and to the terms specified. If a product denotes “no further discounts apply” and an invalid code is applied we will contact you to process the balance of the payment or cancel your order, whichever is most acceptable.

Limitation of Liability:

Nothing in this Contract is to be interpreted as having the effect of excluding, restricting or modifying any condition or warranty, or right or liability implied by any applicable legislation into the arrangement between us and you, if such exclusion, restriction or modification would be void or prohibited by the legislation.

To the extent that we breach any condition or warranty implied into the arrangement between us and you and which cannot be excluded or modified, Red Hill Estate’s liability is limited to, at our discretion, either: (i) replacement of the goods or supply of equivalent goods; (ii) payment of the cost of replacing the goods or acquiring equivalent goods; and in the case of services, to: (i) supply of the services again; or (ii) payment of the cost of having the services supplied again.

Subject to the above, we are not liable to you (or to any third party claiming through you) for, and you release us from, any loss, liability, damage, expense or cost whatsoever and includes (without limitation) indirect or consequential loss or damage, loss of profits or business opportunity, and damage to equipment or property (“Loss”) caused by any act or omission of Red Hill Estate, its employees or agents, and whether based on negligence or other tort, contract or otherwise.


Red Hill Estate reserves the right to add to, delete, or otherwise change any of the terms of this Contract. We will notify you of any substantial changes to these terms & conditions.

Your use of our service after notice will constitute your deemed acceptance of such changes.